GLPro Shipping And Tracking

Free fast US shipping comes with the six-bottle pack only. On two and three bottles the seller adds shipping at checkout and shows the amount there.

Six rows, six places to look. Only the first two are settled before you pay.

Two of those rows are fixed by the pack you choose and the rest arrive with the parcel. What the seller does not print anywhere is a handling time or a transit time, so this desk quotes none, and the first genuine date anyone has is the carrier’s first scan.

The first hours of an order are the predictable part. The confirmation email lands more or less straight away with the order ID on it, and a second message follows once the parcel is handed to a carrier and has a tracking number to quote — the gap between them is the packing, and that is the stretch nobody has timed in public.

That has one practical consequence worth planning for. A once-a-day capsule that runs out while the next parcel is somewhere in the post is a broken routine, and a broken routine is the commonest reason a sixty-day trial ends up proving nothing. Reorder with a week or two of capsules still in the bottle rather than on the morning you take the last one, and the same goes for a reorder placed while the first pack is still running.

It is worth reading the free line for exactly what it says. Free fast US shipping is a price and a description, not a date: it tells you the six-bottle pack carries no delivery charge inside the United States, and the seller calls the service fast. Neither half of that is a delivery window, and this desk would rather point at the carrier’s tracking than at a number nobody has printed.

On 2 bottles and 3 bottles the number that matters is the shipping line on the order summary. Read it before the card details, and add it to the pack total to get what the order actually costs you. A two or three-bottle summary showing no shipping amount at all is a reason to stop and ring +1 (720) 738-6364 rather than to guess.

Returns go to 1370 Avenue of the Americas, Floor 4, New York, NY 10019, USA, and only after a call to +1 (720) 738-6364. That is the returns desk, not the office address on the contact page.

The call comes first because it is what opens the return. A parcel that arrives on its own is a box of bottles with no payment attached to it, and matching one to the other afterwards is slow at best. The call is also where the address is confirmed out loud, which is worth thirty seconds on a parcel you are paying to send.

• Your full name, the email address on the order and the order ID, written on a sheet of paper inside the box.
• The bottles, including the empty ones. An empty bottle is part of the return rather than a reason not to make one.
• A tracked service, at your cost, with the receipt kept. The tracking number is the only proof the parcel arrived.

Then two clocks run, and they are set out step by step on the refund policy page with the window itself on the guarantee page. The short version: post early enough that the parcel is travelling inside the 60 days rather than on the last morning of them.

Two things make a return go missing, and both are avoidable. The first is the office address, which sits on the contact page for letters and reaches nobody who handles returns. The second is a box with no paperwork in it — a parcel of bottles carrying no name, no email and no order ID cannot be matched to a payment by anyone, however willing.

Otherwise, send the bottles as they are. There is no form to fill in, no label to print from an account and nothing to peel off the bottle first, and the empties count. Keep the postage receipt until the money is on the card: until then the tracking number is the only thing that proves the parcel ever left. Photograph the packed box before you seal it if you want the belt and braces version — it takes a second and it settles what was in there.